All aspects of our contact with customers will be discreetly and confidentially handled, including the following:
- Contact (via phone or email)
- We will keep your details 100% confidential.
- We will never share your information with anyone or any business.
Email Registration and Promotions
Our website uses registration forms and we offer you the option to set up an account to make your future purchases easier. Registration forms require you to provide us with contact information such as names and email addresses. We may contact customers about new products and special promotions. If you no longer wish to receive emails you will be given an option to un-subscribe. You must either subscribe directly or chose the option to receive marketing from us when you use the checkout.
Credit Cards, Paypal & Bank Deposits
Your credit card statement or Paypal account will show "VVA Direct" and will never show Vibrant Vibes or the product(s) purchased.
Credit card payments and payments through Paypal are instant. Bank transfers can take 1-2 days to appear in our account. We recommend credit card or Paypal payments as they allow us to ship your products instantly. If you wish to pay by bank transfer we will ship your products as soon as the funds are available in our account (we bank with NAB, so NAB transfers are also instant).
We do not store your credit card information. Credit card payments are processed through a secure payment facility.Contract Formation
All orders made by you through the Vibrant Vibes website are subject to our acceptance and product availability. We may choose not to accept your order for any reason.
Website Information & Stock Availability
We do not guarantee that the information provided on our site is 100% correct, we do our best. There may be errors we have overlooked. We also do not guarantee that stock is available as listed on our site, 99.99% of the time stock is available, if the product is listed on our site, however occasionally this may not be the case (very rarely). If this is the case we will provide a full refund.
If you wish to cancel an order for any reason. Please contact us as soon as possible after placing your order. This must be done before your order has been processed by us (this may be before you receive a shipping confirmation). We will notify you if we are unable to cancel your order. We are unable to exchange adult products for health reasons. Please see our Returns Policy for more information.
All information including images and text contained within the pages of vibrantvibesaustralia.com and vibrantvibes.com.au is copyright. This information must not be used or re published without the written consent of Vibrant Vibes.
Vibrant Vibes is not responsible for the content of external websites linked from is website.
We sell many different adult products. We do not accept responsibility for any injuries or personal harm caused by the use of any of the products we sell. Please be careful and sensible when using adult toys. Always clean your toys with a anti bacterial toy cleaner and store in a dry place separate from other toys.
Store your toys in separate breathable toy bags. Silicone toys if touching other silicone toys can cause the silicone to "melt". Store your toys separate in a toy bag if possible.
Never use silicone based lubricants with silicone toys as it will cause damage to the toys.